Privacy

Privacy Policy

The company is responsible for processing your personal information on our website. The use of “we”, “us”, or “our” in this Privacy Policy refers to the company.

Company:
Residence Hotel Alpinum
Via Jungmann 12
I-39032 Campo Tures (BZ)
Tel.: +39 0474 678 444
E-Mail: info@alpinum.com

Part. IVA: 03012220210
Cod. dest. X2PH38J

General

We take the protection of your personal information very seriously. Your personal information will be treated in accordance with the provisions of data protection under law. This privacy policy informs you of the purposes for which your personal information is processed, the duration of the processing, the corresponding legal basis, and if applicable the categories of recipients, your privacy rights (the so-called “rights of the person affected”), and other circumstances of privacy rights with the processing of your personal information. As a rule, the use of our website is possible without providing personal information. If you are asked to provide personal information (such as your name, address, or e-mail address), this always takes place on a voluntary basis,, in particular as a result of your browser settings or because it is technically necessary. The following sections will indicated in detail which personal information is processed.

Data for Bookings

We cannot help you in the search for your perfect accommodations without some information from you. For this, we will need the information that has been or is to be provided by you, such as your name and the names of those traveling with you, you e-mail address, and your payment information. When booking accommodations, we may ask for your address, phone number, date of birth, and possible preferences. We ask that you provide health-related information by telephone.

Transfer of Booking Information

The purpose of transferring your information is to complete your bookings with your accommodations of choice and to convey your information to the respective providers. Your information will be provided to the people supporting us if necessary for the completion of the booking. Such recipients include financial institutions and communications providers. Their headquarters are located within the European Economic Area or in other countries that have been deemed data-secure. We do not sell or rent out your information.

Information We Receive from You on Others

As a rule, you usually do not book an accommodation just for yourself, but also for companions whose information you also provide us at the time of booking. This is also the case if you make a booking for someone else. In some cases, you may use our platform to share information with others (such as with referral programs). Information on the data processing is listed separately there. We hereby inform you that it is your own responsibility for the people whose personal information you have provided to us to have correspondingly agreed to this.

Legal Basis and Duration of the Processing for Bookings

Providing personal information within the framework of bookings is necessary because otherwise, the agreed upon services cannot be provided. The legal basis for the aforementioned data processing is the fulfillment of the agreed upon services for which the party is the affected person or else for which the processing fulfills a legal obligation (Art. 6, Sec. 1, subsec. b and c of the General Data Protection Regulation (GDPR). The data are processed and/or stored until they are no longer applicable.

Data that We Collect Automatically

When you visit our website (or apps), it is possible that we process some data automatically. This possible data could include: the IP address, date, and time of your visit; your hardware, software, and/or browser type, the operating system of your computer, the version of an app, your language settings, and information about clicks and which sites you visited. If you use our services with your mobile device, it is possible that we process some further data: the type of your mobile device and operating system, device-specific settings and properties, your geographical location, information about app crashes, and other system activities. The legal basis for this processing is the fulfillment of the agreed upon services or the technical necessity of the processing or of our legitimate interests, namely, traceability and optimization of our services, whereby the interests or basic rights of the affected party do not take precedence (Art. 6, Sec. 1, subsec. f of the GDPR). Within the context of the latter legal justification, the affected person has a right to object with an interest taking precedence; for details, see the rights of the affected party below. The data are processed and/or stored until the cited purpose is no longer applicable.

Processing Partners, Recipients

We process your personal information with the support of processing partners which support us by providing our services (such as web hosting, e-mail newsletter distribution, etc.) These processing partners are obligated to strictly protect your personal information and may not use your personal information for any purpose other than providing our services. Furthermore, your personal information will only be passed on to service providers that are typical within business such as banks (if you receive money transfers), tax advisors (if you are part of our accounting), distributors (if you receive mail from us), etc. which, on their part, are subject to the provisions under privacy laws.

Contact Form

Fields: name, address, e-mail address, other form fields

Once you have filled in and sent a contact form, the personal information that you provided will be processed by the person responsible under privacy laws in order to answer your inquiry based upon the consent you have given by submitting the contact form. There is no legal or contractual obligation to provide personal information . Choosing to not provide personal information simply means that your inquiry will not be sent to us and we will not be able to process it. You have the right to withdraw your consent in writing at any time form. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn.

Further Processing of the Information from the Contact Form

Further processing of the data which is consistent with the original purpose of processing on the same legal basis for the purpose of direct marketing in forms not subject to consent, including for example the addressed postal delivery of advertising, is carried out until consent is revoked. In that case, the data is forwarded to the shipping provider. You have the right to revoke your consent to the use of your personal information for the purpose of direct advertising at any time; for details, see the rights of the affected party below. If consent is revoked, your personal information will no longer be processed for the purpose of direct advertising.

Google Analytics

This website uses Google Analytics, a web analysis service operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics is based on the legal principle of overriding legitimate interest (analysis of website use). To this end we have concluded an agreement with Google on contracted data processing. When you visit our website, a piece of software creates a connection to Google servers and data is sent to these servers, some of which are located in the USA. Google Analytics also uses cookies to save information about the website user as well as to analyze how visitors use this website. This website uses the function “Activation of IP anonymization”. This means that within Member States of the European Union and countries of the European Economic Area your IP address will be shortened. Only in exceptional circumstances will the full IP address be sent to a Google server in the USA and shortened there. According to Google, this data is used to analyze the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet. Google may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Google. For detailed information on the use of data by Google Analytics, please consult the data protection declaration of Google and Google Analytics: https://www.google.com/intl/en/policies/privacy/ and https://support.google.com/analytics/answer/6004245?hl=en Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer). Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging. To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion. You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link. The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes. For more information read the Google Privacy Policy. This website uses the function “Activation of IP anonymisation”. This means that within Member States of the European Union and countries of the European Economic Area your IP address will be shortened. Only in exceptional circumstances will the full IP address be sent to a Google server in the USA and shortened there. According to Google, this data is used to analyse the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet. Google may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Google. For detailed information on the use of data by Google Analytics please consult the data protection declaration of Googleand Google Analytics. Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer). Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging. To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion. You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link. The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes. For more information read the Google Privacy Policy.

Deactivating Google Analytics

It is possible to prevent our website from collecting your user data by activating the “Do Not Track” function in your web browser. Your web browser will then send a “Do Not Track” signal to all websites, including ours. You can prevent all websites from collecting your user data by downloading the following extension and installing it on your computer: https://tools.google.com/dlpage/gaoptout?hl=en You can prevent only our website from collecting your user data via Google Analytics by clicking on the following link. This places an opt-out cookie on your computer, which prevents data being collected from you if you visit this website again. Deactivate Google Analytics

Deactivating Google Remarketing / Adwords

This website uses Google Remarketing, software that serves to present interest-related advertisements to the users of our website. Google Remarketing uses cookies for this (see above). Within this context, the data processing takes place on the basis of Art. 6, Sec. 1, subsec. f of the GDPR. This function can be technically prevented by users of the website by deactivating this JavaScript and cookies in their web browser. Details on the settings that are necessary for this may be found in the product description or instructions from the various browser providers. The data processing by Google can furthermore be prevented by the user using a browser add-on for the deactivation of Google. More detailed information on the conditions of use and data protection from Google Remarketing/Adwords may be found at https://policies.google.com/technologies/ads?hl=en. As an alternative to the browser plug-in, you may click on the following link in order to prevent the recording in the future by Google AdWords on this website. In so doing, an opt-out cookie is stored on your end device. If you delete your cookies, you will need to click on the link once again: Google Remarketing / Adwords deaktivieren

Facebook Pixel

with Facebook on contracted data processing. In some cases data will be transferred to the USA. This transfer of data to the USA takes place on the basis of the Privacy Shield. When you visit our website a piece of software creates a connection to Facebook’s servers and sends data to these servers, some of which are located in the USA. Facebook Pixel also uses cookies to save information about the website user and to analyse how the website user uses the website. According to Facebook, this data is used to analyse the use of the website, produce reports on website activity and provide additional services connected to use of the website and the internet. Facebook may also transfer this information to third parties if this is legally required or if the third party is tasked with processing the data on behalf of Facebook. We use Facebook Custom Audience as well as other tools offered by Facebook to advertise on websites like Facebook. In order to do this we share your data with providers like Facebook and use Cookies and similar technology on our website to analyze how effective our ads are on these third party plattforms. For detailed information on the use of data by Facebook please consult Facebook’s data protection declaration: https://www.facebook.com/privacy/explanation:

Deactivating Facebook Pixel

It is possible to prevent our website from collecting your user data by activating the “Do Not Track” function in your web browser. Your web browser will then send a “Do Not Track” signal to all websites, including ours. You can prevent this website from collecting your data via Facebook Pixel by clicking on the following link. This places an opt-out cookie on your computer, which prevents data from being collected from you if you visit this website again. Deactivate Facebook Pixel

Share Buttons

Some pages of our website have buttons which allow users to share the content on social media platforms such as Facebook, Pinterest, Twitter. These buttons have been designed to protect personal data. The script (computer programme) behind the buttons does not collect or process any personal data. Detailed information on the function of these buttons is available from Heise Verlag, the company which publishes the IT journal c’t and is also responsible for developing the buttons. Website visitors who wish to share our website can click on one of these buttons. They will be forwarded to the “share” page of the respective social media platform. Only there will the scripts be loaded which are needed in order to share the content of the website. This sharing of information is subject to the terms and conditions as well as the data protection provisions of the respective social media platform. For more information visit: Facebook: https://www.facebook.com/policy.php Pinterest: https://about.pinterest.com/de/privacy-policy Twitter: https://twitter.com/de/privacy

Server Log Files

For the purposes of technical monitoring and increased security, this website processes the following personal information in a server log file. This processing is based on the principle of overriding legitimate interest of the person/company responsible (technical security measures).

  • content accessed
  • date and time the file was accessed (“time stamp”)
  • browser type and version
  • operating system used
  • site from which the file was accessed (“referrer URL”)
  • IP address
  • host name

The IP address is going to be anonymized.

Security

Our administrative, technical, and physical security measures are continuously being improved by us to provide protection of your data against unauthorized access, loss, destruction, or change. The security measures include firewalls and data encryption as well as access control to shared information:

Your Affected Rights

You have the right to information on which personal information has been collected and, under certain circumstance, to request that this information be corrected or deleted as well as to limit the use of your personal information. If the processing of your personal information is based on your consent or an agreement which has been concluded with you, you also have the right to request that this data be sent to you. You have the right to withdraw any consent you have given for your data to be processed. This withdrawal of consent shall have no impact on the legality of data processing activity up to the point in time when consent was withdrawn. You have the right to object to the processing of your personal information for the purposes of direct advertising or with a predominantly legitimate interest. In that case, your personal data will no longer be used for direct advertising. For the exercising of your rights as an affected person, please consult the contact information that is listed at the very to of the Declaration on the Protection of Personal Information. Furthermore, you have the right to submit a complaint to the Privacy Protection Authority, specifically in:

  • Germany: Deutsche Bundesbeauftragte für den Datenschutz und die Informationsfreiheit, Husarenstr. 30, D-53117 Bonn, redaktion@bfdi.bund.de
  • Austria: Austrian Data Protection Authority, Wickenburggasse 8, A-1080 Vienna, Austria dsb@dsb.gv.at
  • Italy: Il Garante per la protezione dei dati personali, Piazza di Monte Citorio 121, I-00186 Roma, garante@gpdp.it.

Links to Other Websites

We link to websites of providers that are not related to us (third parties). When you open such a link, we are no longer responsible for the collection and usage of your data. You may obtain information about that at the Privacy Policy of the respective provider. When you leave our website by clicking on a link, you will be notified of that.

Changes to This Privacy Policy

We reserve the right to adjust or change our privacy policy according to the present regulations. In the event that changes are carried out, we will indicate it on our platform and publicly update the change date of this privacy policy.

 

Cookies

About cookies

Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

We use both session cookies and persistent cookies on this website.

We will send to you the following cookies:

  1. Google Analytics (persistent cookie)

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  1. To recognise your computer when you visit our website;
  2. To track you as you navigate our website;
  3. To improve the website’s usability;
  4. To analyse the use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:http://www.google.com/privacypolicy.html

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

  1. in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
  2. in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting cookies

You can also delete cookies already stored on your computer:

  1. in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so athttp://support.microsoft.com/kb/278835);
  2. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

Residence Hotel Alpinum / Privacy